frequently asked questions

ORDERING          CUSTOMIZATION          ASSEMBLY          PAPERS & PRINTING

ORDERING

  • WHEN TO ORDER
    Its best to place our order at least 4 weeks before your preferred delivery date, which should be at least 1 week before you are sending your invitation (more if you need to do any assembly).  For most celebrations, you will want to send invitations to your guests at least 1 month before your event.  For Weddings, guests expect invitations 8-10 weeks before the event (12-20 weeks for destination weddings).  
     
  • HOW MANY EXTRAS SHOULD I ORDER?
    Typically, we recommend from 5-10% more (or a minimum of 5) than you need for several reasons.  First, for mailed items, if you have a wrong address, by the time the returned mail gets back to your mailbox, it will have gone through a roller several times.  Its likely to be bent and dirty, if not worse.  You will want to send a fresh piece to that guest.  Second, many of our items are for the special events in your life, so you and family members may want some keepsakes.  Here are some minimum suggested guidelines for specific items in our shop:

    WEDDING INVITATIONS: 5-10% more for mailing issues (minimum of 5) plus a keepsake for yourself and each set of parents and grandparents that will not go through the mail.  Example:  100 invites, 2 sets parents, 1 grandparent:  10 extra invites + 4 keepsakes = 114 total invites

    PROGRAMS: Order only 1 per household invited, not 1 per guest, plus 5% (minimum of 5) plus keepsakes.   Most couples/families will pick up one and some guests do not take one.   Example:  100 people invited - 40 couples, 20 individuals:  60 households + 5 extra + 1 keepsake for bride = 66 programs.

    ANNOUNCEMENTS, SHOWER OR PARTY INVITATIONS:  5% more for mailing issues (minimum 5) plus keepsakes.  Example:  Baby Shower, 50 guests:  50 invites + 5 extras + 2 Keepsakes for couple and host = 57 invites.
     
  • SHOULD I ORDER EXTRA ENVELOPES?
    You will get as many envelopes as invites you order.  If you are handwriting or self-printing envelopes, we suggest ordering 20-30% (minimum 10) more for mistakes.  Printers can crinkle envelopes, so we highly recommend ordering closer to 30% if self-printing.  Example:  50 invites, self-printing:  order 15 extra envelopes.

CUSTOMIZATION

  • CAN I MIX & MATCH INSERTS FROM DIFFERENT INVITATION SUITES?
    Absolutely!  The invitations with multiple inserts can be mixed and matched.  For example, you can use the main invite from the Chicago Cityscape Invitation and the RSVP from the Gatsby Invitation.  There may be some limitations when selecting pieces for pocket invitations due to the custom sizes, but please always ask as its likely to be possible.
     
  • CAN I USE A DIFFERENT FONT THAN WHAT IS PICTURED?
    You can change the decorative font on most of our designs, but not the body text font.  A decorative font is typically the font used for names and headings.  We have several standard decorative fonts that can be selected at no additional fee.  If you want a non-standard decorative font, there is a minimum design fee of $100.00.

ASSEMBLY

  • WHAT GLUE TO I USE?
    We will provide you with assembly instructions that include our recommendations for glue products.  All the products we recommend can be purchased at your local craft or scrapbook store.
     
  • FOR THE RSVP POSTCARD, CAN I USE A POSTCARD STAMP?
    Only on some of the invites.  We highly recommend using forever stamps on our RSVP postcards because some postcards may be slightly larger than the USPS postcard standard.  USPS states that the maximum size to qualify for a postcard stamp is 4-1/4 inches high x 6 inches long (minimum is 3-1/2 inches high x 5 inches long).  There are also thickness standards.  If the piece does not meet USPS standards, it is considered a letter and the RSVP will be returned or lost.  Given all the rules, we think its best to use the standard letter stamp (a.k.a. forever stamps).

PAPERS & PRINTING

  • HOW DO YOU PRINT YOUR PRODUCTS?
    We use only the highest quality paper, and our printing is done by a commercial, professional print shop.  No home printers or thin paper allowed!  
     
  • WHAT KIND OF PAPERS DO YOU USE?
    The papers and envelopes we use are thick and rich.  Our cardstock has a weight that is a minimum of 100lb.  Our textweight paper is a minimum of 80lb.  Our envelopes are a minimum of 60lb.  By comparison, typical computer paper is 20lb, construction paper is 50lb to 76lb, and craft store cardstock is typically 65lb (though they do offer 100lb).  

    What does all those weights mean?  The papers we offer are a higher quality than what you can buy at your local craft store.  The cardstocks are harder to fold and feel stiff in your hands.  The textweight papers and envelopes can be folded and handled without easy tears.  Here's a list of our favorite printing papers offered by our printers:

    For more details on our specific papers, go to Our Papers page.