custom & wedding orders
STEP 1: REQUEST A QUOTE
To start the process, request a quote for any of our items by going to the item page and selecting the "Request A Quote" button. We will create a detailed quote for you and send it via e-mail within 3-5 business days. If you need the quote more quickly, please let us know in the customization box.
STEP 2: CHOOSE YOUR PIECES & PAY DEPOSIT
Each quote comes with a variety of line items for you to choose from to create an product that is uniquely yours. In addition, the quote will include dates and deadlines for your order.
E-mail firstname.lastname@example.org with the line items you would like to purchase.
Shortly after we receive the e-mail containing your line numbers, we will send you an Estimate calculating your total and an invoice for the deposit. If the Estimate is correct, pay the deposit to start the design process.
STEP 3: submitting your details
After we receive your deposit, we will send you sample wording and forms through google docs. The Estimate will include the date your detail forms are due.
Once your forms are complete, send an e-mail to email@example.com. This e-mail must be received before 6:00pm Central to be considered timely. If the details are not received by the cut-off time, all dates on the Quote and Estimate will be pushed back one business day for every calendar day the details e-mail is late.
STEP 4: ONLINE PROOFING PROCESS
Once all the details are received, we will start designing. You will receive an online proof once the design(s) are complete. At this time, you will have the opportunity to adjust text and colors. You will receive additional online proofs until you have no additional allowable changes.
Unless a specific due date and time are provided in an e-mail, you will have 48 hours to provide feedback on any online proof. Final approval will be due by 6pm Central the day before the print date stated on the Quote and Estimate.
The design process can take anywhere from 1-4 weeks depending on the complexity of the design and customization.
STEP 5: FINAL PAYMENT AND HARD COPY PROOF
Once final approval is given for the online proof, a Balance Due Invoice will be sent for your review as well as a payment invoice. Upon payment, the designs will be sent to the printer.
If ordered, a hard copy proof will be created and sent to you to ensure the colors are accurate. Unless a specific due date and time is given, feedback on the hard copy proof will be due by 6pm Central 2 calendar days (not including the day of receipt) from the date you receive the proof in the mail. Any changes will be made, and sent to the printer for final print.
STEP 6: SHIPPING
The printer sends the finished products to us first so we can ensure everything looks great. Then we ship the items to you, unassembled. Free pickup is available if you live in the Chicago area.
We ship via USPS or UPS Ground. Shipping generally takes 1-5 business days, depending on where you are located in the US. Shipping upgrades are available if expedited shipping is required.